How a Risk and Integrity Firm Strengthened Security Oversight with Blacklock

The Client‍

A leading Australia-based risk and integrity advisory firm provides investigation, prevention, and protection services across various sectors, including corporate organisations, government bodies, and professional sports.

Founded in 2016, their mission is to help clients safeguard their people, reputation, and operational resilience.

The firm offers a suite of services including workplace investigations, integrity and culture assessments, governance reviews, and protective security solutions. Their digital operations require secure systems to manage highly confidential case information and sensitive client data.

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‍The Challenge‍

Given the nature of their work, the firm’s platforms handle sensitive employee and organisational information. This data is often under heightened scrutiny due to legal, regulatory, or reputational considerations.

As the business grew, the organisation needed to ensure its internal systems and client-facing portals were secure, compliant, and free from exploitable vulnerabilities. A strong security posture would reinforce their credibility as a trusted advisor to high-profile clients.

Traditional penetration testing methods were no longer adequate. Limited visibility and static reports didn’t support their need for flexibility, speed, and ongoing assurance.

The firm recognised the need for a dynamic solution that could provide regular insights, integrate with existing workflows, and enable them to act swiftly when vulnerabilities were found.

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The Solution

To modernise their approach to application and infrastructure security, the firm engaged Blacklock, a CREST-certified provider of Penetration Testing as a Service (PTaaS). Blacklock’s model blends automation with hands-on testing by seasoned security professionals, enabling scalable and continuous testing.

Blacklock conducted a full review of the firm’s systems from both external and internal perspectives, allowing the team to identify risks in real-time and resolve them without delaying ongoing operations.

The ability to run on-demand tests, access detailed remediation reports, and request retests directly through the platform helped the firm make security a more integrated and agile part of its business.

According to the team, Blacklock’s most significant strengths were its responsiveness and client-centric approach to service delivery.

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Key Results‍

Working with Blacklock helped the integrity advisory firm improve security across multiple areas:

Greater visibility into risk across internal systems and client-facing platforms;
Faster remediation cycles, thanks to continuous testing and transparent reporting;
Improved collaboration between security leads and operational teams;
Enhanced client trust, as the firm could confidently demonstrate security best practices; and
More agile response to emerging threats, enabling the firm to stay proactive rather than reactive.

The client noted that Blacklock’s support team was fast, knowledgeable, and easy to work with. While some automated test results initially needed clarification, the overall experience exceeded expectations and laid the foundation for an ongoing partnership.

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Client Testimonials

“Blacklock’s proactive approach gives us confidence that our systems are resilient even as threats evolve. It’s the kind of forward-looking support we needed.”
— Systems Administrator, Risk & Integrity Advisory Firm

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‍“The team was fast, flexible, and incredibly easy to work with. We got the insights we needed without having to slow down.”
— Head of IT & Security, Risk & Integrity Advisory Firm

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